Income Officer

Income Officer
Location: London
Rate: £24.99 per hour (Umbrella)

Job Overview:

A London Local Authority is seeking an experienced Income Officer to join their team. You will be responsible for the collection of accommodation charges, reducing arrears, and increasing income. This role requires a proactive approach to income management, ensuring all financial controls are met, and customer queries are handled efficiently.

Key Responsibilities:

• Deliver an effective Income Management (IM) service covering cash receipting, refunds, web payments, E-Forms, and income interfaces.
• Ensure all income is correctly allocated and that financial controls are adhered to.
• Implement arrears procedures to maximise client income and reduce outstanding debts.
• Work with internal teams and external customers to ensure smooth processing of payments and effective query resolution.
• Monitor and report on unallocated cash, underpayments, and overpayments to minimise financial discrepancies.
• Maintain strong working relationships with service providers, banks, and other stakeholders.

Essential Skills & Experience:

• Previous experience as an Income Officer within a Local Authority.
• Strong knowledge of public sector housing and rent arrears management.
• Understanding of homelessness legislation and welfare reform policies.
• Excellent customer service skills with the ability to handle stressful situations professionally.
• Strong numerical and IT skills, with experience using financial systems for income processing.