Head of Customer Experience

We are looking for someone to take on the role as Head of Customer Experience at a Local Authority based in Cheshire.

Job responsibilities include, but are not limited to:

- Ensuring the customer service department, including the contact centre, is managed effectively and efficiently
- Leading on strategies and policies to develop complaints handling and correspondence within the customer service teams
- Commissioning items that will enhance the councils digital services for residents

Candidate requirements:

- Relevant qualification relating to customer services management
- Experience of working within a similar role previously for another Local Authority or Housing Association

If you would be interested in finding more information out about this opportunity, please do not hesitate to get in contact with Emily at Critical Project Resourcing (emily@presourcing.co.uk)